You may want to ask the following questions when selecting your CRM system vendor:

• Does the solution provider understand strategies?
• Does the CRM system support your company CRM strategy?
• What track record has the provider got in implementing the system they sell?
• Does the provider have the expertise in enhancing and extending the package software to cater to your unique requirements?
• Is the provider able to integrate the CRM system with other systems such as ERPs, E-mail, MS Word etc.