CRM Solutions Buyer’s Guide

You may want to ask the following questions when selecting your CRM system vendor:

- Does the solution provider understand strategies?
- Does the CRM system support your company CRM strategy?
- What track record has the provider got in implementing the system they sell?
- Does the provider have the expertise in enhancing and extending the package software to cater to your unique requirements?
- Is the provider able to integrate the CRM system with other systems such as ERPs, E-mail, MS Word etc.